A few items can’t be returned, including:
- Clearance items (unless damaged or defective)
- Gift cards
- Personalized items
- Items marked “Non-Returnable” on the sale page
- Items purchased as part of a bundle at a discounted rate, e.g. “5 for USD25” (unless the entire bundle is returned)
Ready to start a return? Visit our Returns Center.
You can choose between a full refund in store credit or a refund to your original payment method (minus return shipping costs). We also offer pickup services for an additional fee. Learn more about our easy online return process.
Modified Return Policies
Our return policy is slightly different for some products and special-occasion purchases:
Mattress Return Policy
Every mattress comes with a 100-Night Free Trial. Try your new mattress for up to 100 nights, and if you’re not in love, contact us to arrange a free return. You can return or exchange a mattress once per order.
Large Appliance Return Policy
You can return a large appliance within 30 days of delivery as long as it hasn’t been installed and is returned in the original packaging. In rare cases, you might have to pay the manufacturer’s restocking fee.
When your appliance arrives, please take the following steps:
1) Check the box for damage.
2) Make sure the product name and model number match your order confirmation.
3) Remove the packaging and inspect the appliance.
If you receive the wrong item or it arrives damaged, don’t accept the delivery. Tell your delivery representative(s) and contact us so we can arrange for a replacement. Once your appliance is installed, it can’t be returned.
Wedding Registry Return Policy
We offer free returns for store credit on items from your registry within 90 days. If you’d like to make a return, please contact us with the product name or registry order number (found in your Gift Tracker) and a reason for the return. This policy doesn’t apply to purchases made by the registrants.
Extended Holiday Return Policy
You have until January 31 to return items purchased between November 1 and December 31.